What's your name and your job?
My name is Dan Edwards, I'm a clinical team mentor for West Midlands Ambulance Service.
What's a typical work shift like?
A typical shift for me can be anything from life-threatening injuries and illnesses to what we class as run of the mill jobs, such as elderly patients who fall.
What are the biggest challenges of your job?
The worst thing about my job: being abused, being shouted at, spat at, kicked, punched and seeing the ambulance service I'm working hard for being abused when we're going to people who aren't in life-threatening states.
How does your job affect you?
I don't find my job affects me that much, I tend to shy away - although my partner might disagree.
What have you learnt about the Great British public through your job?
There's a lot of sides of the public that I didn't see till I did this job and didn't believe existed. That goes from people who abuse us, people who shout, people who just don't care about themselves, to meeting veterans from wars and meeting just lovely people.
What do you want people to learn from Inside The Ambulance?
I want people to learn from watching Inside The Ambulance that we're not a service to be abused and we are for life-threatening injuries and illnesses and whilst we're with someone who hasn't got a life-threatening injury or illness it takes an ambulance away from someone that has. We should be the last port of call for people, not the first.
What previous incident do you wish had been caught on camera?
I wish the cameras could have caught times when I've been abused, when I've been spat at, when I've been punched, so they can see what it's really like, so they can see the amount of grief that we get from people. Whilst it's nice from other sides, you know from the elderly patients, etc and we shouldn't be getting any abuse from anyone.
What did you do before you worked for WMAS?
I'd always wanted to be a paramedic, but I didn't feel I was mature enough at the time when I was 18, 19. So I went to university and did a degree in Biomedical Science. Quickly realised after doing the degree that it wasn't the job I wanted to do so I pursue this career.